A study of what customers experience when they’re asked to chip in for a cause during checkout suggests that retailers should be careful about participating in these campaigns.
Articles on Retailers
Displaying 21 - 40 of 69 articles
Matariki is New Zealand’s newest public holiday but businesses are being warned to tread carefully before using the celebration to lure customers.
Retail employees are accustomed to long hours and low pay. What really upsets them are corporate policies to push store credit cards on consumers.
Retailers are grappling with anti-maskers during the pandemic. That’s because of the complicated relationship between businesses and customers when it comes to accommodating health conditions.
The COVID-19 pandemic offers small retailers an opportunity to engage customers who are changing their habits.
COVID-19 has closed high streets and disrupted sales, and retailers have been looking for ways forward beyond traditional discount events.
New research on mobile commerce shopping habits in nine countries contains some valuable insights for m-commerce managers and how they can attract new customers.
Woolworths’ A$780 millon investment in new automated distribution centres is a sign of how much COVID-19 has changed the way we shop. It points what’s to come in the retail sector.
Retailers must focus on training customer-facing teams to succeed post-coronavirus.
There are strong psychological drivers underpinning the impulse to splurge hard-earned money online. There are also some simple ways to stop.
Abandoned trolleys are an all-too-common sight. A solution to this intractable problem depends on a combination of policy and legal changes, public engagement and tracking technology.
Innovation is integral to the success of Canadian retailers and encouraging consumers to shop in stores as well as online. The big strategic risk is not innovating and failing, but failing to innovate.
Australians spent $400 million on unwanted Christmas gifts last year. There must be a better way.
A retail expert explains why brick-and-mortar brands will continue to thrive in the age of e-commerce.
Department stores are collapsing. The internet is part of the problem, but so too is the hollowing out of the middle class.
Getting into the Christmas spirit means buying stuff. But how much is too much?
Chinese customers spend billions on Nov. 11. Why, and what does it mean for the global retail marketplace?
Ontario must quickly create rules for cannabis stores. How the Ford government decides to regulate retailers will have a major impact on how many retailers will get into the business.
Checkout charity research suggests that it can boost sales and doesn’t ward off customers who don’t contribute.
As major supermarkets ‘ban the bag’, the spotlight is firmly on sustainability. Retailers are racing to promote their green credentials to shoppers.
Top contributors
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Professor of Marketing and Consumer Behaviour, Queensland University of Technology
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Associate Professor of Marketing, Tasmanian School of Business and Economics, University of Tasmania
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Senior Lecturer of Marketing, Swinburne University of Technology
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Professor, North Dakota State University
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Assistant Professor, Faculty of Business, University of New Brunswick
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Associate Professor, John Molson School of Business, Concordia University
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Emeritus Professor of Marketing, University of Birmingham
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Senior Research Associate, Nottingham Business School, Nottingham Trent University
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Associate Professor of Business, Boston University
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Executive Professor of Marketing Emeritus at Simon Business School, University of Rochester
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Emeritus Professor, University of Tasmania
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Professor of Cognitive Neuroscience, UCL
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Director, Center for Retailing Studies; Lecturer of Marketing, Texas A&M University
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Interim Department Head and Professor of Wine and Viticulture, California Polytechnic State University
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Professor, Lectra Fashion and Technology Chair, ESCP Business School