Articles on Chatbots

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Warm and friendly or competent and straightforward? What students want from AI chatbots in the classroom

AI chatbots are increasingly being used in the classroom. But different styles of communication appeal to different students, and this can guide how the technology is rolled out.
AI-powered chatbots with romantic and sexual roleplay features are growing in popularity. (Shutterstock)

Computer love: AI‑powered chatbots are changing how we understand romantic and sexual well‑being

Artificial intelligence technologies are changing how users experience intimate romantic and sexual connections. These technologies bring many positive benefits, but there is a dark side.
Scarlett Johansson, shown here in a 2012 photo receiving her star at the Hollywood Walk of Fame, did not grant OpenAI permission to use her voice. (Shutterstock)

ChatGPT’s use of a soundalike Scarlett Johansson reflects a troubling history of gender‑stereotyping in technology

The latest update to ChatGPT includes a voice assistant that sounds like Scarlett Johansson. The use of the “eerily similar” voice reflects a longstanding gender issue with technology.
The design and marketing of mental health chatbots may result in users’ misconceptions about their therapeutic value. (Shutterstock)

Your AI therapist is not your therapist: The dangers of relying on AI mental health chatbots

AI-powered mental health chatbots have the advantage of being easily accessible. However, users may overestimate their therapeutic benefits and underestimate their limitations.
As apps are direct-to-consumer health technologies, they represent a new folk medicine. Users adopt these technologies based on trust rather than understanding how they operate. (Shutterstock)

Health‑care AI: The potential and pitfalls of diagnosis by app

Future AI large language models like Google’s AMIE might prove to fill gaps in health-care delivery, however, they must be adopted with caution.

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