Before you box up your unwanted presents and head to the shops, here’s what Australia’s consumer law says about asking for a return, exchange or refund.
Articles on Returns
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During the pandemic, retailers used generous return policies to win over shoppers. Now, those policies are costing them billions – prompting a widespread rethink.
It all comes down to uncertainty.
Even those consumers who said they usually don’t return any products often reacted negatively during an experiment that simulated what happens when shoppers face stricter rules.
Returns cost companies billions of dollars in lost sales. They also generate emissions and packaging waste. Two logistics experts offer some tips from psychology for more sustainable returns.
Returns are becoming a costly sustainability problem for retailers and the planet. A supply chain expert explains.
By offering a limited click and collect service, the retailer can gauge the benefits versus the costs and hassle of managing product returns.
Environmental, social and governance investment funds claim to help save the planet and better society, but the reality is more complex.
Top contributors
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Professor of Accounting, University of Portsmouth
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Associate Professor in Operations and Supply Chain Management, University of Southampton
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Professor of Finance, London Business School
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Associate Professor, Faculty of Law & Justice; Lead, UNSW Public Interest Law & Tech Initiative, UNSW
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Director and Associate Professor of Management, The University of Southern Mississippi
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Associate Professor of Supply Chain Management, Michigan State University
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Assistant Professor or Logistics and Supply Chain Management, Georgia Southern University
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Assistant Professor of Supply Chain Management, University of Tennessee
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Distinguished Chair in Finance, Professor of Finance, University of Richmond
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Professor of Marketing, Babson College