Billed as offering more flexibility, the new fees just add another burden for travellers.
Articles on Qantas
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Two experts explain what the new Virgin rules mean, the options for chasing a refund – and how to make it simpler for consumers in future.
Here are some strategies for travellers to navigate a volatile market.
How one union’s changing strategy over 30 years led to historic recent wins, including a landmark $90 million payout from Qantas.
As millions of Qantas customers’ data hit the dark web, a corporate watchdog has warned financial services firms about sending work – and customers’ data – overseas.
The judge’s ruling is an important signal to unions in pursuing other employers who may breach the Fair Work Act.
Ritual apologies after data breaches only go so far. We need better laws to stop these incidents happening at all.
Brands don’t always deliver what they promise. Regulation needs to focus on preventing harm rather than managing fallout.
The listing is a huge milestone for private equity firm Bain Capital, which acquired the airline in crisis five years ago.
Virgin is now better positioned to return to international markets and give Qantas real competition.
Increasing competition in the market is the only viable way to get Australian domestic airfares to fall in the long term. That’s unlikely to happen anytime soon.
Opposition transport spokeswoman Bridget McKenzie has admitted to receiving sixteen undisclosed upgrades, including on five personal flights to or from New Zealand.
Independents, Allegra Spender and Helen Haines, have declared they are pulling out of the elite lounges run by Qantas and Virgin, amid the ongoing spotlight on privileges.
The Qantas upgrades affair has turned from a missile targeted at Anthony Albanese to a cluster bomb hitting MPs on all sides.
A major takeout from the inquiry into the national response to COVID is that a lack of trust would likely mean a less cooperative public during a future pandemic.
Could this deal deliver the boost to competition Australian air travellers need on international routes?
Australia’s airline duopoly is already under heavy scrutiny, with domestic airfares up by more than 10% since the demise of Rex. In finals season, they can reach dizzying heights.
Qantas sought to keep all passengers happy and on-side, while not costing the airline a fortune.
An “aviation industry ombuds scheme” and improved assistance for passengers with a disability will be among measures the federal government will announce to force airlines to act on public discontent.
Before their demise, both Rex and Bonza had criticised the way airport slots are allocated at Sydney airport, arguing it locked them out of the premium takeoff and landing times needed to compete.
Top contributors
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Professorial Fellow, University of Canberra
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Former Academic Research Fellow, Khalifa University
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Associate Professor, Purdue University
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Honorary Senior Lecturer, UNSW Aviation, UNSW
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Professor, Monash Business School, Department of Management, Monash University
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Professor of Institutional Economics, RMIT University
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Professor in Transport and Supply Chain Management and Interim Head of School of International Business, Logistics and Supply Chains, University of Sydney
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Professor/Head of Aviation, CQUniversity Australia
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Adjunct Professor - Management, Queensland University of Technology
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Adjunct Fellow Management & Tourism, University of Technology Sydney
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Professor of Labour Law, University of Sydney
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Founder In Residence, Swinburne Innovation Studio, Swinburne University of Technology
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Associate Professor, University of Sydney Business School, University of Sydney
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Incoming Director of the Australian Institute of Business and Economics at UQ, and Professor of Management, Faculty of Business and Economics, Macquarie University
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Research Associate, Department of Gender and Cultural Studies, University of Sydney