The telecommunications ombudsman has recommended ‘an overhaul of how telecommunications services are regulated’.
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Revolut is only the latest ‘neobank’ to challenge Australia’s highly concentrated banking sector. But this attempt is backed by Europe’s most valuable startup.
Despite their flaws, well-designed and regulated water markets remain one of our best tools for managing drought.
A legal expert explains the allegations against Amazon Australia and US – and why the new case is already making global headlines.
Two experts explain what the new Virgin rules mean, the options for chasing a refund – and how to make it simpler for consumers in future.
The new law targeting supermarket prices will be tough to apply. But it does put the big supermarkets on notice that their pricing practices are being watched.
Can consumers be confident the products we buy online now are safe? Not really. Changing the law to catch up with other countries would help.
The median scam in Australia last year cost $400 – so a rapid refund of up to $3,000 sounds generous. But take a closer look and it starts to look oddly low.
This court decision will have huge ripple effects right across Australian retail – and petrol retailers in particular should be on notice.
New anti-scam measures passed federal parliament more than a year ago. So why aren’t they in force yet? And what can people do to protect themselves in the meantime?
The Federal Court will have to decide whether Coles’ ‘Down Down’ discounts were genuine, or crossed a line into misleading conduct.
I recently underwent an urgent surgery to have a cancerous growth removed – but this wasn’t enough of a reason for me to get a refund to a music festival.
The ban marks a departure from Australia’s traditional approach of preserving competitive processes rather than regulating prices directly.
Two people looking at the same product at the same time might see different prices. AI has turbocharged the process.
Optus said the conduct was ‘totally and utterly unacceptable’. But Australians now need more than ‘sincere apologies’ – we need hard data and real-time supervision.
How will the new recycling scheme involving Woolworths, Coles and Aldi work? And what are some upsides for shoppers if we had more plastic-free food to choose from?
Consumers are often willing to pay more for eco-friendly products – but are they getting what they paid for?
Here’s what you need to know about the different types of cover. And if your claim is rejected, what to do next.
Brands don’t always deliver what they promise. Regulation needs to focus on preventing harm rather than managing fallout.
Are supermarkets charging too much? This ‘three-limb test’ can help policymakers unpack the problem.
Top contributors
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Professorial Fellow, University of Canberra
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Professor of Economics, Monash University
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Professor, Melbourne Law School, The University of Melbourne
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Associate Professor, Faculty of Law & Justice; Lead, UNSW Public Interest Law & Tech Initiative, UNSW
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Professor of Law (consumer protections and credit law), The University of Melbourne
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Competition Lawyer; Senior Fellow, The University of Melbourne
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Senior Research Associate in Media and Communications, University of Sydney
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Professor Allan Fels, Professor of Law, Economics and Business at the University of Melbourne and Monash University., The University of Melbourne
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Visiting Fellow, Crawford School of Public Policy, Australian National University
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Associate Professor, Melbourne Law School, The University of Melbourne
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Professor and Director, Victoria Energy Policy Centre, Victoria University
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Associate Dean (Learning & Teaching) Faculty of Creative Industries, Education and Social Justice, Queensland University of Technology
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Adjunct Senior Lecturer, Applied Ethics and CyberSecurity, Griffith University
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Associate Professor, School of Law, University of Canberra
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Professor of Law, University of Newcastle