New research on food-ordering kiosks introduces the social dynamics at play and offers alternatives for designing a more effective and customer-friendly self-service process.
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New research on our desire to create shared memories with the people we care about offers insights for companies that want to improve their customer service.
A public relations move by Loblaw Companies is just the latest in a long line of big business antics stretching back to pre-Confederation fur trade in Canada.
Businesses can now pass credit card surcharge fees along to their customers. To help businesses predict how consumers will react to credit card surcharges, behavioural economics offers some answers.
Retailers must focus on training customer-facing teams to succeed post-coronavirus.
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Professor of Marketing, University of Maryland
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Associate Professor in Legal Studies, St. Jerome's University, University of Waterloo
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Professor and former Director (2015-2025), Ted Rogers School of Hospitality and Tourism Management, Toronto Metropolitan University
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Professor, Marketing, Queen's University, Ontario
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Assistant Professor of Marketing, Texas A&M University
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Professor of Business Administration, Harvard University
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Associate Professor of Sport, Tourism and Hospitality Management, Temple University
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Assistant Professor of Hospitality and Tourism Management, Hong Kong Polytechnic University