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Articles on Consumer rights
Displaying 1 - 20 of 32 articles
Billed as offering more flexibility, the new fees just add another burden for travellers.
Manufacturers would benefit from establishing a better, more efficient service network and offering more attractive warranty programs.
More than 8 million customers could have a stake in this upcoming court case. The clock is now ticking for them to decide if they want to be involved, or opt out.
Power regulators want to ensure reliable electricity supply, but there’s more to customer service than that in the age of smart appliances, solar panels and EVs.
Consumers would rather see the prices of their favourite products go up than have them resemble knockoffs.
Australian consumers deserve a legal right to repair beyond the warranty. If we fail to keep up with the UK and EU, we risk becoming a dumping ground for cheap and nasty appliances.
In the US states that have made it hard to sue directors, firms are 30% less likely to recall faulty products.
Obesity among children is a growing problem in Africa.
Consumer NZ’s case against Z Energy under the Fair Trading Act may be a sign of things to come. But new legislation would be a cleaner way to regulate fossil fuel advertising.
Despite our best intentions, most of us rarely read the fine print and simply agree to terms and conditions while ignoring the consequences.
Today’s cars include hundreds of computer chips, and carmakers say the data produced by those chips is proprietary – and a security risk. This means you don’t own the data your car generates.
Manufacturers have too much legal freedom to sell products that don’t last or are hard to repair. It’s time local law caught up with global efforts to address this environmental and consumer issue.
Passengers are often aware that they have legal rights around travel disruption but are not confident about what exactly these rights are.
In dealing with both a digital platform and a private owner, your legal rights as an Airbnb renter can be unclear.
Making financial firms more aware of their consumers’ needs could provide much-needed support during the cost of living crisis – and beyond.
If anyone ever read this stuff, they wouldn’t have time to do anything else.
Younger people aged 18 to 28 were more likely to be negatively impacted by manipulative designs on websites and apps.
Kiwi consumers are increasingly experiencing personalised, targeted manipulation online, but the law has very little to say about it.
A new study suggests the Commerce Commission needs to get tougher with New Zealand businesses over their general terms and conditions.
Top contributors
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Professor in Commericial Law, University of Auckland, Waipapa Taumata Rau
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Professor of Law (consumer protections and credit law), The University of Melbourne
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Maitre de Conférence Université Paris 13, Praticien Hospitalier, Hôpital Avicenne (AP-HP), Equipe de Recherche en Epidémiologie Nutritionnelle, U1153 Inserm,Inra,Cnam, Université Sorbonne Paris Nord
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Deputy Vice-Chancellor: Institutional Support Nelson Mandela University, Nelson Mandela University
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Special Assistant to the Vice-Chancellor of the Nelson Mandela University, Nelson Mandela University
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Associate professor, University of South Africa
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Professor of Economics: School of Economic and Business Sciences Frederik Booysen, University of the Witwatersrand
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Professeur Emérite de Nutrition Université Sorbonne Paris Nord (Paris 13) - Praticien Hospitalier Département de Santé Publique, Hôpital Avicenne (AP-HP), Equipe de Recherche en Epidémiologie Nutritionnelle, U1153 Inserm,Inra,Cnam, Université Sorbonne Paris Nord
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Professor of Political Studies, University of Johannesburg
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Senior Lecturer in Law, Adelaide University
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Associate Professor, Marketing, Toronto Metropolitan University
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Senior Lecturer, Information Management, Te Herenga Waka — Victoria University of Wellington
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Senior Lecturer in Marketing, Cardiff University
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Senior research fellow, Aston University
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Professor, Department of Business Management, Nelson Mandela University