Articles on Social networks

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Mishaps can spiral out of control quickly these days. Kamil Krzaczynski/AP Photo

How social media turned United’s PR flub into a firestorm

Incidents that may have been mere hiccups a few years ago today can go viral in an instant, causing a massive backlash and leaving some of the biggest companies wrong-footed.
Shifts in our communication infrastructures have reshaped the very possibilities of social order driven by markets and commercial exploitation. Marc Smith/flickr

The price of connection: ‘surveillance capitalism’

Capitalism has become focused on expanding the proportion of social life that is open to data collection and processing – as if the social itself has become the new target of capitalism’s expansion.

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