Protecting retail workers from abuse is a growing challenge. But a new study and a past trial suggest three little words on a badge can nudge customers to be nicer.
Articles on Retail workers
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Giving workers an extra week of annual leave could take pressure off employers to increase their workers pay.
Shoplifting in the UK has become brazen, threatening to shop staff, and seemingly without consequence.
Employees revealed a constant ‘drip’ of verbal abuse could be even more harmful than physical violence.
Retail employees are accustomed to long hours and low pay. What really upsets them are corporate policies to push store credit cards on consumers.
Our research suggests the majority of retail workers – and casual workers even moreso – are being forced to take unpaid leave for COVID-related reasons.
If Canada wants to expand its middle class by substantially improving working conditions in sectors like retail, it must fundamentally reform its labour laws to be similar to Sweden’s.
During the COVID-19 pandemic, social distancing has become more than a safety regulation for those working in retail — it’s a sign of respect and an acknowledgement that they’re people too.
Customer abuse is a serious and growing problem in the UK and incidents have doubled since the outbreak of the pandemic. It’s time to give shopworkers proper legal protections.
Top contributors
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Senior Lecturer in Work, Employment and Organisation, University of Strathclyde
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Associate Professor, Marketing, Carleton University
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Professor of Criminology, City St George's, University of London
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Professor of Gender, Work and Employment Relations, ARC Future Fellow, Business School, co-Director Women, Work and Leadership Research Group, University of Sydney
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Instructor, Sprott School of Business, Carleton University
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Assistant Professor of Sociology, Sonoma State University
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Professor of Economics, The University of Melbourne
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Postdoctoral research associate, University of Sydney
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Professor of Work Psychology and Wellbeing, University of Manchester
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Assistant Professor, Labour Relations, McMaster University
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Senior lecturer, University of Sydney
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Professor, Crawford School of Public Policy, Australian National University
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Postdoctoral Fellow, Queen's University, Ontario
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Presidential Fellow in Organisational Psychology, University of Manchester
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Distinguished Professor of Sociology and Public Policy, UMass Amherst