When language falls short of its ability to facilitate communication in the workplace, it can lead to misinterpretation and a sense of disconnection or exclusion.
Articles on Misunderstanding
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Generational faultlines are made visible by the way we use punctuation and text formatting in online communication. Tone of voice is a tricky thing to convey.
People tend not to think that their own emotions could simply be wrong. But research shows that people excessively dislike others who disagree with them.
Finding ways to make talking about diversity less of a confrontation and more of a dialogue is crucial.
Top contributors
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Senior Lecturer in Psycholinguistics, University of Lancashire
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Associate Professor of Economics, Bowdoin College
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Associate Professor of Organisational Behaviour and Human Resources, Singapore Management University
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Associate Professor, Management, Saint Mary’s University
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Senior Lecturer in Organizational Behavior and Human Resource Management, University of Stirling