Far from being ‘soft’ skills, knowing what people need and when is a strategic necessity for businesses.
Articles on Hospitality sector
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As one chef put it: ‘Free steak dinners don’t pay my rent or stop my boss docking pay for smoke breaks.’
This hospitality course bridges the gap between theoretical knowledge and real-world skills.
Vacationers like gathering on social media to discuss their trips – like, really enjoy it. The travel industry should take note.
To remain competitive, hospitality companies must establish more attractive work environments by fostering positive workplace culture and incentivizing employees to work.
Carmen’s emotions often get the best of him while the women around him are left to keep things going.
Day trippers often use local resources without making any economic contribution.
Will the hotels of the future involve fewer front desk clerks and more automated service? A hospitality expert who has written a new book on the subject weighs in.
With big events drawing a growing share of of tourism dollars, F1 offers a potential glimpse of the travel industry’s future.
The new government is likely to increase the numbers of workers coming to New Zealand on seasonal work schemes. But the impact on Pacific economies and communities is now too great to be ignored.
Our research with 124 Australian hospitality staff found women bar workers were routinely seen as ‘better suited’ to manage the threat of violence - which is both risky and exploitative.
Canada is seen as leading the way in banning single-use plastics. But how comprehensive are these actions, and how realistic is the dream of a zero-waste future?
Continually innovating disrupts processes that make it difficult for restaurants that champion it to be consistent and efficient.
Australian and New Zealand demand for seasonal workers is having a major impact on Pacific nations’ economies. It will be a hard cycle to break.
With the government’s Draft Tourism Transformation Plan now out for consultation, the hospitality industry has an opportunity to clean up long-standing concerns over wages and conditions for workers.
There are huge potential revenues for tourism in online video gaming’s massive fanbase – if they can be encouraged to attend live events in host cities.
Contact tracing may be around for years, but it’s not going to work if privacy concerns are not addressed.
Top contributors
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Honorary Research Associate, Te Kunenga ki Pūrehuroa – Massey University
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Chair & Professor of Department of Tourism, Hospitality and Event Management | Director of the Eric Friedheim Tourism Institute, University of Florida
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Professor of Development Studies, Te Kunenga ki Pūrehuroa – Massey University
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Assistant professor of strategy and entrepreneurship, UCL
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Associate Professor at the Business Administration Department (A.D.O)., Universidad Rey Juan Carlos
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Senior Lecturer in Tourism Management, Bangor University
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Lecturer in Marketing, Edinburgh Napier University
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Senior Lecturer in the School of Hospitality and Tourism at Auckland University of Technology, Auckland University of Technology
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Associate Professor, Sociology, University of Newcastle
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Visiting Professor of Social Inequities and Injustice, Loughborough University
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Associate Professor in Hospitality, Food and Tourism Management, University of Guelph
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Associate Professor in Sociology, University of Newcastle
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Research Fellow, Newcastle Youth Studies Centre, University of Newcastle
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Research Scholar, Massey University
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Research Assistant, Te Kunenga ki Pūrehuroa – Massey University