Warmth matters more than competence in some areas of business, new marketing research shows.
Articles on Complaints
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Here’s how to go about raising issues with the relevant person or authority to improve aged-care standards for you or your loved one.
The ABC is at a critical point in its history. Yet another parliamentary inquiry into its processes is not as straightforward as it seems.
Courts have created three legal barriers that have made it much harder for workers to complain to their employers about sexual harassment.
The way victimisation cases are interpreted by the courts often leaves employees defenceless and gives employers excessive managerial powers.
Attitudes to complaining are changing – more are doing it and it’s getting easier
Consumers are increasingly venting their dissatisfaction online through viral videos, negative comments and blog posts. The…
New research suggests mirroring the in-store experience online is the best way to deal with negative feedback. Researchers…
A small number of private practice doctors in Victoria are responsible for nearly a fifth of complaints, according to research…
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Emeritus Professor of Marketing, University of Birmingham
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Senior Lecturer, Graduate School of Business and Law, RMIT University
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Professor of Law and Co-Director, Center on Applied Feminism, University of Baltimore
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Associate Professor of Quantitative Marketing and Analytics, Binghamton University, State University of New York; Indiana University
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Senior Lecturer (Teaching and Research), Discipline of Occupational Therapy, School of Health Sciences, Faculty of Medicine and Health, University of Sydney
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Assistant Professor of Marketing, University College Dublin
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Professor in Ageing and Health, University of Sydney
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Professor of Communication, Deakin University
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Adjunct assistant professor, Centre for Creative and Cultural Research, University of Canberra
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Assistant Professor of Marketing, University of Tennessee