A study of a 2014 product recall shows that problems at one company can hurt its competitors, too.
Articles on Auto recalls
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Tesla’s recall of over two million vehicles in the U.S. and Canada is meant to address driver overreliance on the semi-autonomous Autopilot feature.
Whether safety-related fixes demand a software upgrade or a trip to the dealership, carmakers must notify the National Highway Traffic Safety Administration and all affected drivers
The behavior of Ford South Africa around the fires that have engulfed its 1.6-litre EcoBoost Kugas model is a classic case of how not to handle a corporate crisis.
From Ford’s Pinto problem to Takata’s defective airbags, sometimes it seems auto companies know how to do little more than mismanage product recalls.
Top contributors
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Associate Professor of Quantitative Marketing and Analytics, Binghamton University, State University of New York; Indiana University
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Associate Professor and Director of Rhodes Business School, Rhodes University
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Robert and Judith Auritt Klein Professor of Management, Penn State
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Associate Professor, Human Systems Labs, University of Windsor