Articles on Agentic AI

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Amazon’s AI shopping assistant, Rufus, on a computer monitor on Dec. 1, 2024, in New York. Company apps, including Rufus, may make it easier to shop, but consumers might balk at giving up too much of the shopping experience. AP Photo/Peter Morgan

What we lose when artificial intelligence does our shopping

Retailers are racing to hand your shopping over to AI. Consumers are right to be wary – and not just about privacy.

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