Yujie Zhan – The Conversation

Front-line service workers spend long hours managing demanding interactions with the public. (Unsplash)

August 3, 2026

Dealing with difficult customers? Taking a few minutes to reflect on your day may help

Su Kyung (Irene) Kim, University of Manitoba; Xiang Yao, Peking University; Xiaoxiao Hu, West Virginia University, and Yujie Zhan, Wilfrid Laurier University

Front-line workers have little control over how customers treat them. New research on taxi drivers points to a simple coping habit.

Parental leave is essential for supporting maternal and infant health while reducing women’s turnover and workforce attrition. (Shutterstock)

January 7, 2025

Ivona Hideg, York University, Canada; Anja Krstic, York University, Canada; Raymond Nam Cam Trau, Macquarie University, and Yujie Zhan, Wilfrid Laurier University

Women who take longer parental leaves in men-dominated industries may face penalties, including lower pay and limited promotion opportunities.