The past 300 years show us that shoplifting is a crime rooted in complex societal as well as economic issues. But who deserves our sympathy: the robbers or the robbed?
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The Rotorua woman wrongly identified by a supermarket facial recognition system says ethnicity was a ‘huge factor’. Her case shows why human-centered design is needed to avoid misuse, bias and harm.
To curb opportunistic shoplifting, supermarkets want you to know you are being watched. But they’re also hoping for self-reflection.
