Airline refunds – News, Research and Analysis – The Conversation

November 3, 2023

The fury on show at the Qantas AGM couldn’t have come at a worse time for the airline

Justin Wastnage, Griffith University

The terrible optics of today’s Qantas AGM come at a moment when it is very keen to mould the legislative landscape of aviation in its favour.

September 6, 2023

Booking customers on cancelled flights – how could Qantas do that?

Volodymyr Bilotkach, Purdue University

Qantas might not be facing such a scandal if stronger consumer protection rules had been in place in Australia in 2022.

In Europe, customers are entitled to cash compensation for flight delays and cancellations. Murat Deniz/E+ Collection/Getty Images

June 20, 2023

Passengers whose flights are canceled or delayed may soon get better treatment in the US – where airlines have long set their own rules

Janet Bednarek, University of Dayton

Consumers and politicians are pushing for greater protections for air travelers. A historian explains why the US trails the EU and Canada when it comes to passenger rights.

Airlines are risking alienating customers and permanent reputational damage due to their refusal to issue refunds after cancelling flights mid-coronavirus. (Pixabay)

July 7, 2020

Airlines should rethink their refusal to refund passengers during COVID‑19

Rumina Dhalla, University of Guelph

Airlines seem largely unconcerned about the long-term implications of their refusal to issue refunds to passengers during the COVID-19 pandemic, and risk alienating customers permanently.

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