Nelson Phillips

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Does AI that monitors and supports worker emotions improve or degrade the workplace? Marta Sher/iStock via Getty Images

AI is providing emotional support for employees – but is it a valuable tool or privacy threat?

Nelson Phillips, University of California, Santa Barbara and Fares Ahmad, University of California, Santa Barbara

People are increasingly using AI chatbots for emotional and psychological support. Now, companies are using it to support employees – raising a host of issues.

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