Ao pensar no fluxo da raiva, você pode desvendar suas principais dimensões: o caminho e a intensidade. O fluxo está direcionado de forma eficaz? Sua força é apropriada?
- Associate Professor of Organizational Behavior, Oregon State University
By thinking of the flow of anger, you can unpack its key dimensions: its path and intensity. Is the stream pointed effectively? Is its strength appropriate?
As we venture out into the world during the COVID-19 pandemic, treating each interaction as a type of micro-negotiation provides a helpful road map for navigating potentially tricky situations.
As small businesses reopen, they’ll need to engage the hearts and minds of both employees and customers by recognizing that they feel emotions differently than they did before COVID-19.
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- Location: Corvallis, Oregon, U.S.
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