The internet and smartphones have enabled customers to make more informed choices by using sites where customers share their experiences.
- Research Fellow, CGIAR
Public participation increased the quality and quantity of some public services, though not in all sectors, and some services were affected more than others.
Contact Bjorn for
- General
- Media request
- Speaking request
- Consulting / Advising
- Research collaboration
- Research supervision
- Location: Leuven, Belgium
- Website
- X (formerly Twitter): @bjvca
- Article Feed
- ORCID
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- Joined

