The services revolution enabled the rise of the generalist boss and the creation of the CEO class.
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The new agreement will affect the lives of 2 billion people across economies representing about a quarter of global GDP.
Today, customers have more power than ever. But is that a good thing?
The rise of the information economy has been one of the biggest transformations of the Australian economic landscape since the start of the millennium.
The UK has jumped up the global exports table, overtaking France, Japan and the Netherlands.
One person out of three does not dare to turn to the supplier in case of problems. Feeling of shame, as well as doubts about the ability of the person they are dealing explain that figure.
Corruption and fraud make a few rich households richer. But the already poor and low-skilled lose their jobs and become poorer.
New data shows the recent damage to UK’s prized services sector – and potentially to Europe as a whole.
This service sector recession can’t be fought with infrastructure programs. Tour guides are ill-suited to building high-speed trains.
We will trade, but take more account of our interests than before, and we will trust government more.
COVID-19 is forcing us to look at business differently.
It’s hard to keep up with what’s regarded as essential and non-essential services.
Under current government policy we are penalising the sector of the economy where there is the largest proportion of existing employment and the best prospects for future growth.
A review of the research suggests
that pressure to put on a happy face could make us more aggressive.
A warning from Athens about facing political headwinds with a government barely worth the name.
Ever more people are stuck with shift work in a globalised economy that operates 24 hours a day, seven days a week.
Gig workers need to be aware of their contract terms and band together in order to maintain their working rights and pay.
Making products in our new economic age is fast becoming a partnership with customers, not just a transaction.
Uber’s introduction of driverless cars is a big change for the company but the changes it has brought to the world of work are here to stay.
Top contributors
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Reader (Associate Prof) in Industrial Services Innovation, Aston University
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Professor and Director of the PhD program of the Silver School of Social Work, New York University
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Professor Emerita, Law, University of Sydney
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Professor of Labour and Globalisation, University of Hertfordshire
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Senior Lecturer in Economics | Freelance Consultant, Sheffield Hallam University
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Sir John Bunting Chair of Public Administration, Australian National University
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Senior lecturer in occupational psychology, University of East London
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Director of The Advanced Services Group, Aston University
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Lecturer in Economics, Monash University
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Professor of Economics, Centre Director of Centre for Business Prosperity (CBP), Aston University
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Senior Lecturer in Economics, Aston University
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Research Engineer, Laboratoire d’Economie Rouen Normandie, Université de Rouen Normandie
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Cartier Chaired Professor of Behavioural Sciences, Full Professor, Department of Entrepreneurship, ESCP Business School
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Dean of the Faculty of Economic and Management Sciences, University of Pretoria
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Professor, Sol Plaatje University