Blacks and Hispanics do tip, on average, less than whites. But research shows waiters aren’t only motivated by economics when they offer inferior service.
Articles on Hospitality
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Citizens of countries that rank higher on the so-called Trust Index tend to be more generous when it comes to tipping waiters.
The custom is confusing to customers, creates instability for workers and ironically doesn’t necessarily result in better service as intended.
Within the US restaurant industry, blacks are generally considered comparatively poor tippers. One recent survey of roughly 1,000 restaurant servers from across the nation found that 34% thought blacks…
Tipping might one day become entrenched in Australia’s drinking and dining experience as it has in America. Research found…
Recently Qantas and Virgin have been fighting a war for “high value” corporate contracts by refurbishing their invitation-only lounges. But is this a wise strategy? The airline industry has long been stuck…
Tourism and hospitality course closures have featured prominently in the recent announcements about redundancies flowing from the estimated $200 million of Victorian TAFE funding cuts. While the causes…
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Associate Professor of Sociology, Wayne State University
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Chair & Professor of Department of Tourism, Hospitality and Event Management | Director of the Eric Friedheim Tourism Institute, University of Florida
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Associate Professor of Hospitality and Technology Innovation, University of Wisconsin-Stout Polytechnic
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Professor of Law and Associate Dean of Graduate Studies and International Affairs, Robert H. McKinney School of Law, Indiana University
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Professor of Regional Economic Development, Northumbria University, Newcastle
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Professor, Hospitality Finance, Director, Food Decisions Research Laboratory, Penn State