Susan Trenholm

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Australia’s Volkswagen subsidiary has come in for criticism for its handling of the crisis. Arnd Wiegmann/Reuters

Volkswagen fallout shows how not to manage a crisis

Tom Osegowitsch, The University of Melbourne and Susan Trenholm, King's College London

Volkswagen’s command and control approach has not helped its global response to the emissions scandal, with Australian customers left waiting for more than two weeks.

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