Rosemary Howard

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  • Adjunct Faculty AGSM Executive Education and CIFR, UNSW
Offshored call centres can often produce superior service to domestic ones. But companies already doing this badly should beware thinking that moving it overseas will solve their problems.

Impact of offshoring jobs from Australian financial institutions

Rosemary Howard, UNSW

We have all had at least one bad experience with dialing through to an Australian firm’s call centre. A long wait. Finally an operator. Answering lots of questions the firm already has in their database…
Confronted with poor productivity growth and middling economic performance, it’s time for Australia’s managers to step up their game and skill up. Image from www.shutterstock.com

Productivity growth provides a reality check for the lucky country

Rosemary Howard, UNSW

As Australian economists and thought leaders continue to ponder what will happen when the resources boom ends, declining productivity levels are causing alarm. According to the global survey by the Economist…
Julia Gillard’s recent leadership battle provides a lesson for all executive women. AAP

How the gender balance increases the company bottom line

Rosemary Howard, UNSW

Today is the 101st anniversary of International Women’s Day, a day celebrated around the world to mark the legal, political, social and economic achievements of women. The change in corporate governance…

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