Robynne Quiggin

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It is hoped that the Royal Commission will bring a renewed enthusiasm for suitable and properly adapted customer service provision that values Indigenous consumers and take their circumstances into account. AAP Image/Dean Lewins

The Royal Commission revealed financial services woes for many Indigenous customers. Here’s what can be done

Robynne Quiggin, University of Technology Sydney

With enough will and resourcing, many of the structural issues that make financial services a trial for many Indigenous consumers can be overcome. But we need more regulation to deter sharp practice.

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