Pragati Awasthi

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AI can detect financial fraud more efficiently than previous technology did, but it also flags legitimate transactions that it shouldn’t. CardMapr.nl on Unsplash

Your bank’s AI just blocked your payment – what can you do?

Pragati Awasthi, Drexel University

AI is now the machine deciding whether your payment goes through. And when it makes a mistake, the system isn’t designed to tell you why.

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