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Philip Clarke

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Emeritus Professor, The University of Melbourne

Jetstar’s website was found to be misleading and deceptive. Mick Tsikas/Reuters

November 20, 2015

Jetstar and Virgin caught out for overlooking mobile commerce

Julie Clarke, Deakin University and Philip Clarke, Deakin University

Those annoying fees at the end of your online booking? They should be disclosed early.

Companies that use drip pricing to lure customers in are being watched closely by the ACCC. theloushe/Flickr

February 25, 2014

The ACCC wants to take the drip out of pricing

Philip Clarke, Deakin University and Julie Clarke, Deakin University

ACCC Chairman Rod Sims has put drip pricing in online markets on the regulator’s hit list for the year ahead, warning there would “shortly be enforcement in this area”. It’s a welcome and overdue move…

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Joined March 17, 2020