The collapse of a royal commission witness provided a reminder of the stark differences between financial services and health services when it comes to caring for customers. Stefan Postles/AAP

What if we expected financial services to be more like health services?

The financial services industry is in need of a new paradigm to rediscover what finance is for – to improve the financial and economic well-being of society.
Commonwealth Bank of Australia CEO Ian Narev attends the parliamentary inquiry into the banking system. AAP Image/Lukas Coch

Business Briefing: fixing culture in banking and finance

Business Briefing: fixing culture in banking and finance The Conversation19.7 MB (download)
"Banking culture" has drawn a lot of scrutiny this year, after several high-profile scandals. But Professor Paul Kofman says there isn't much evidence for how to intervene if there's a problem.
High stress during times of financial instability leads to greater risk aversion, potentially worsening any downturn. AAP/Paul Miller

High stressed traders more risk averse, study finds

New evidence suggests investors have a greater appetite for taking risks when market conditions are good, and are more averse to risk when markets are lower. But this means traders could exhibit risk-averse…

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