Orthodox Tefera

Experience

• –present
  To fill, University of KwaZulu-Natal
• 2017–present
  Postdoctoral fellow, University of KwaZulu-Natal

Education

• 2017 
  Coursera, Advanced Diploma on Tourism Management
• 2016 
  University of KwaZulu-Natal, Doctor of Business Administrator
• 2014 
  MANCOSA, Master of Business Administrator
• 1995 
  Addis Ababa University, LAW Post graduate Diploma
• 1993 
  College of Professional Management, Diploma - Hotel operation and management
• 1991 
  Addis Ababa University, Honors Economics

Publications

• 2018
  SABR, The relationship between employee engagement and organisational productivity at a sugar factory in KwaZulu-Natal: The employee perspective
• 2018
  African Educational Review, The Effect of Age Differences on Academic Staff Retention in the Higher Education Sector: Empirical Evidence from Three Public Universities in the Sub-Saharan Africa
• 2017
  African Journal of Hospitality, Tourism and Leasure, The effect of demographics and tripographics characteristics of hotel guests on service quality
• 2017
  African Journal of Hospitality, Tourism and Leasure, Service expectations and perceptions of guests at Ethiopian Hotels
• 2016
  African Journal of Hospitality, Tourism and Leasure, Effect of organizational changes on employees’ motivation at a Country Club in Kwazulu Natal: from the employees’ participation perspectives
• 2016
  African Journal of Hospitality, Tourism and Leasure, From SERVQUAL to HOTSPERF: Towards the Development and Validation of an alternate Hotel Service Quality Measurement Instrument
• 2016
  African Journal of Hospitality, Tourism and Leasure, Hotel Ratings, Service Quality, Customer Satisfaction and Loyalty: The Perception of Guests at Ethiopian Hotels
• 2015
  African Journal of Hospitality, Tourism and Leasure, Hotel Grading, Service Quality, Satisfaction and Loyalty – Proposing a Theoretical Model and Relationship