But standards of service are so low across the US airline industry that United may well get away with it.
- Fellow of the Centre for Leadership Studies, University of Exeter
A company’s culture is key to its success (and failure). Here are five examples of bad culture that can lethally infect businesses.
What do the prime ministers of Singapore, Malaysia and Finland have in common with Syrian President Bashar al-Assad, Colombian President Juan Manuel Santos Calderón and King Abdullah II of Jordan? They…
To have one leader investigated for serious misconduct may be regarded as misfortune; to have two come under investigation looks like carelessness. But the International Monetary Fund finds itself in that…
It is often said that the true test of a business is how well it copes with crisis and adversity. If that is so, then Malaysia Airlines has spectacularly failed the test. The airline’s share price has…
Malaysian prime minister Najib Razak has confirmed that Malaysia Airlines flight MH370 crashed in the southern Indian Ocean, with no survivors. In a press conference, Razak said new information proved…
The idea that everyone wants leadership and wants to be led is a popular one, especially among corporate CEOs, but how true is it? Recent political events in Ukraine and Thailand should focus business…
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