Companies with no-tipping policies can affect customer satisfaction. Pra Chid/Shutterstock.com

How the war on tipping harms customers

Some observers say we should eliminate tipping in restaurants because of the negative impact on workers. But how do customers feel about that?
Expected tip size isn’t the only thing that influences the quality of service. 'Waitress' via www.shutterstock.com

Can we teach restaurant servers to treat all customers equally, regardless of race?

Blacks and Hispanics do tip, on average, less than whites. But research shows waiters aren’t only motivated by economics when they offer inferior service.
Racial disparities in tip size can’t be explained by discriminatory service. Brian A Jackson/Shutterstock

What’s behind racial differences in restaurant tipping?

Within the US restaurant industry, blacks are generally considered comparatively poor tippers. One recent survey of roughly 1,000 restaurant servers from across the nation found that 34% thought blacks…

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