Lyn Phillipson

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Many older Australians prefer to stay at home than enter residential aged care – but the process of securing home care is riddled with complexities. From shutterstock.com

As home care packages become big business, older people are not getting the personalised support they need

Lyn Phillipson, University of Wollongong and Louisa Smith, University of Wollongong

An elderly lady needs to change the time a carer visits to help her shower. The reality of today’s market-driven home care system means she has to call a centralised 1800 number to arrange this.

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