In England, each home is given a rating against five questions: is it safe, is it effective, is it responsive, it is caring and is it well led?
- Research Associate, London School of Economics and Political Science
Many governments are going to great lengths to provide better information about the quality of health and social care services. In the US, the Centers for Medicare and Medicaid recently announced a raft…
A BBC report has uncovered that nearly half of the reviews for a single NHS trust on NHS Choices were submitted from the trust’s own computers. The reviews had been provided by Patient Opinion, which gathers…
Tim Kelsey, the NHS’s Director for Patients and Information, has announced that the service is to launch a TripAdvisor-style patient feedback site, following a pilot in London and the north-east. In the…
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