Cuomo used language that people forced to apologize often deploy to avoid taking responsibility and show genuine contrition. An expert on public apologies suggests three don'ts and a do.
- Associate Professor of English Language Studies, The Middlebury Institute of International Studies at Monterey, Middlebury College
As workplace meetings move from offices to living rooms in the wake of the coronavirus pandemic, what people say – absent nonverbal communication – is more important than ever.
The Canadian prime minister is the latest public figure struggling to apologize for past misbehavior. A language scholar explains how to do it right.
Trying to figure out if Virginia Gov. Ralph Northam or other would-be penitents are sincere? A scholar who analyzed dozens of recent apologies offers a user’s guide.
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