AI is already on the payroll in many workplaces – how well human employees interact with it can depend a lot on their existing attitudes and anxieties.
- Senior Lecturer in Information Systems, Auckland University of Technology
New research puts the spotlight on how customers deal with chatbots and suggests ways to improve these sometimes frustrating experiences.
Enforced working from home during the pandemic levelled the playing field between remote and office-based workers.
Technology-free holidays can feel unbearable at first but this soon gives way to a better experience.
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