Kerstin Alfes

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Volunteers help Ukrainian refugees upon their arrival at Amsterdam Central station by train from Berlin. Ramon van Flymen/AFP

Volunteers are at the frontline of the refugee crisis: here’s how we can help them do a better job

Charlotte Traeger, Hertie School; Debbie Haski-Leventhal, Macquarie Graduate School of Management, and Kerstin Alfes, ESCP Business School

Amid the war in Ukraine, there are concrete steps organisations can take to prevent emotional exhaustion within volunteers supporting refugees.

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