Katie Savin

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The agency has cut more than 13% of its workforce. AP Photo/Nam Y. Huh

Getting disability benefits got harder after the Social Security Administration’s staff was slashed and program rules were changed by Trump

Katie Savin, California State University, Sacramento; Callie Freitag, University of Wisconsin-Madison, and Matthew Borus, Binghamton University, State University of New York

Researchers learned from dozens of interviews that the usual ways of resolving complex cases, escalating issues and holding the authorities accountable no longer work.

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