Jonathan R Brauer

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Expected tip size isn’t the only thing that influences the quality of service. 'Waitress' via www.shutterstock.com

Can we teach restaurant servers to treat all customers equally, regardless of race?

Zachary Brewster, Wayne State University; Jonathan R Brauer, University of Nebraska Omaha, and Michael Lynn, Cornell University

Blacks and Hispanics do tip, on average, less than whites. But research shows waiters aren’t only motivated by economics when they offer inferior service.

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