Johra Kayeser Fatima

Dr Johra Fatima is Senior Lecturer and Discipline Lead (Marketing) in Canberra Business School, University of Canberra. She holds a PhD from UNSW, Sydney. Her current research interests include frontline employees, customer relationship management, consumer psychology and emotion. Dr Fatima published in various prestigious journals, including Psychology and Marketing, Journal of Retailing and Consumer Services, Journal of Service Theory and Practice, Journal of Safety Research, Journal of Strategic Marketing and Environmental Education Research. She regularly speaks in academic conferences and also an editor of the book, ‘Wilderness of Wildlife Tourism’. As a recognition of her research, she has been awarded ‘Dean’s Award for Research Excellence’ three times. She also works on various projects funded by ACT Government.