Mark Zuckerberg and other tech CEOs may have to take notice of their workers’ complaints. Aaron Schwarz / Shutterstock

Revenge of the moderators: Facebook’s online workers are sick of being treated like bots

Mark Zuckerberg may try to minimise their concerns, but Facebook moderators and other online workers are beginning to organise for their own protection.
Facebook moderators sift through hundreds of examples of distressing content during their shifts. Shutterstock

We need to talk about the mental health of content moderators

The news that a former moderator is suing Facebook over unsafe work practices suggests it’s time we finally took the mental health of moderators seriously.
Sharing experiences of #MeToo can open the flood gates for online abuse and physical threats. from www.shutterstock.com

#MeToo must also tackle online abuse

Today’s workplaces extend beyond physical spaces, so movements like #metoo must trigger change in how we behave online.
We need to call out trolling for what it is: harassment and abuse. Dragana Gordic/Shutterstock

The media dangerously misuses the word ‘trolling’

The media is doing the public a disservice by using the word “trolling” to describe more serious behaviours that should be defined as online harassment and abuse.
We should help protect those who protect us from abuse online. Shutterstock/hitmanphoto

‘Haters gonna hate’ is no consolation for online moderators

When trolls strike in website comment sections and across social media, we tend to look to curtail the perpetrators and help their targets. But what of the moderators – the often nameless and invisible…

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