Devasheesh Bhave

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Language plays a central role in facilitating effective communication by allowing people to express their thoughts, share essential information and establish connections with one another. (Shutterstock)

Language‑related misunderstanding at work: What it is, why it occurs and what organizations can do about it

John Fiset, Saint Mary’s University and Devasheesh Bhave, Singapore Management University

When language falls short of its ability to facilitate communication in the workplace, it can lead to misinterpretation and a sense of disconnection or exclusion.