Daniel L. Brady

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Managers often underestimate the impact of silence. A new study shows that inaction can undermine trust and morale. (Getty Images/Unsplash+)

What happens when managers don’t act? New research reveals the consequences can be severe

Christine C. Hwang, University of Guelph; Daniel L. Brady, Wilfrid Laurier University; Laurie J. Barclay, University of Guelph, and Robert J. Bies, Georgetown University

New research shows that when managers fail to respond to harmful behaviour at work, employees interpret that silence as a breach of trust.

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