Bruno Kesangana Nandaba

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Chatbots could take over the majority of low-level guidance tasks fielded by staff in teaching and learning centres to free them up for where in-person support is most needed. (Shutterstock)

AI‑powered chatbots, designed ethically, can support high‑quality university teaching

Nadia Naffi, Université Laval; Ann-Louise Davidson, Concordia University; Auxane Boch, Technical University of Munich; Bruno Kesangana Nandaba, Université Laval, and Mehdi Rougui, Université Laval

Chatbots can be part of a broader approach universities’ teaching and learning centres can take to support faculty in innovating teaching practices.

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