Bad customer service is increasingly good for companies who use it. Sichon/Shutterstock.com December 19, 2019 Why bad customer service won’t improve anytime soon Anthony Dukes, University of Southern California and Yi Zhu, University of Minnesota Bad customer service is actually good for companies’ bottom lines.
Clothing racks won’t be going away anytime soon. AP Photo/Wilfredo Lee October 2, 2019 3 reasons Forever 21’s bankruptcy doesn’t spell the end of brick‑and‑mortar retailing Anthony Dukes, University of Southern California A retail expert explains why brick-and-mortar brands will continue to thrive in the age of e-commerce.
