AI is already on the payroll in many workplaces – how well human employees interact with it can depend a lot on their existing attitudes and anxieties.
- Professor of Information Systems, Auckland University of Technology
Penelitian menunjukkan sebagian besar orang masih berjuang dengan transformasi digital yang diterapkan oleh pemerintah dan bisnis. Namun, solusinya belum tentu dengan menambah lebih banyak teknologi.
Research shows a significant number of people still struggle with the digital transformation of government and business. But throwing more technology at the problem is not necessarily the answer.
New research puts the spotlight on how customers deal with chatbots and suggests ways to improve these sometimes frustrating experiences.
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