Front-line workers have little control over how customers treat them. New research on taxi drivers points to a simple coping habit.
Peking University
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Articles
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Authors
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Assistant Professor, Department of Atmospheric and Oceanic Sciences, Peking University
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Professor for Biology, Peking University
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Postdoctoral Research Fellow, China Centre for Agricultural Policy, Peking University
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Assistant Professor, China Centre for Agricultural Policy, Peking University
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Associate Professor, Department of Management and Social Psychology, Peking University
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Assistant Professor, Peking University
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University Chair Professor, Dean of the School of Government, Peking University, Peking University