New research on food-ordering kiosks introduces the social dynamics at play and offers alternatives for designing a more effective and customer-friendly self-service process.
Articles on Queues
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Recent research shows how the relationship between alcohol consumption, queuing and crowds can lead to violent behaviour in city centres at night.
Appeals to social organisation are about knowing one’s place, a particularly English preoccupation.
No one likes a long line. But privileging the rich and powerful – as has often been the case – may undermine trust in the vaccine rollout.
Don’t despair if, once you’ve gathered your shopping items, you’re met by a single line that looks a mile long. Queuing theory suggests this is likely the fastest way to get you rung up and moving on.
Businesses are weighing up the costs of queuing and using innovative ways to minimise these costs by doing away with queues.
There’s also one that explains why you always think you’ve picked the wrong queue.
Top contributors
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Professor of Statistics and Probability, University of Sussex
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Professor of Marketing and Consumer Behaviour, Queensland University of Technology
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Reader in Theory of Probability, University of Sussex
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Adjunct Instructor of Management, University at Buffalo
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Associate Professor of Marketing, Tasmanian School of Business and Economics, University of Tasmania
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Senior Lecturer in Applied Mathematics, Cardiff University
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Professor of Public Health Research, Co-Director of Crime and Security Research Institute and Director of the Violence Research Group, Cardiff University
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Professor of Law, Boston College, Boston College
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Co-Director, Critical Ethnography Lab, The University of Melbourne
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Chair professor, Cardiff University
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Professor and Chair of Anthropology, The University of Melbourne
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Assistant Professor of Hospitality and Tourism Management, Hong Kong Polytechnic University
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Associate Professor of Sport, Tourism and Hospitality Management, Temple University